Advanced searching - Knowledge Exchange

Knowledge Exchange User Guide

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Knowledge Exchange
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User Guide

About this task

Use the filters on the search results page to perform an advanced search. If you regularly search for the same criteria in the filters, create a search scope to perform the search more quickly. For information on scopes, see Working with search scopes.

Procedure

To use the filters to perform an advanced search, complete the following steps:

  1. Optional: To change the language of the documentation that you view, from the language list on the left of the search bar, select an option.
    Note: You only see documentation if the content is available in the selected language.
  2. Optional: On the home page, in the search bar, enter a keyword, and click the Search icon to view the search results on the search results page.
  3. On the search results page, on the Filters tab, under the filter headings, select the check boxes next to the relevant search criteria.
    Note: On mobile devices, the Filters tab does not automatically open. To open the Filters tab, on the upper right of the Knowledge Exchange, tap the burger icon, as Table 2 shows, and tap Filters.
    Table 1. Filter options
    Filter Description
    Brand Select one or more check boxes next to the available product brands to narrow the search results. Use the filter search bar to further narrow the list.
    Category Select one or more check boxes next to the available product categories to narrow the search results. For nested items, select the parent check box to select all child items or select child items individually. Use the filter search bar to further narrow the list.
    Product Select one or more check boxes next to the available product names to narrow the search results. Use the filter search bar to further narrow the list.
    Note: This filter is not available on all Knowledge Exchange sites.
    Document type Select one or more check boxes next to the document type to narrow the search results. Use the filter search bar to further narrow the list.
    Product status Click Active to narrow the results to content for active products. Click Discontinued to narrow the results to content for discontinued products. By default, content is shown for active and discontinued products.
    Last update Click one of the available time periods (Less than one week, Less than one month, Less than one year) to narrow the search results to content updated during that time. Click Custom period, specify the dates, and click Validate to narrow the results to a date range. By default, content is sorted by relevance.
    The results in the search pane automatically change to match the filters that you apply.
  4. Optional: Click Clear filters at the top of the Filters tab to reset the filters or before starting a new search. Clear filters does not display if no filters are applied.